UNIFEELSHOME

Accommodation Supplier Terms

Terms for accommodation businesses receiving introductions from UniFeelsHome

Effective date: 17 July 2026

Operated by Desire 2 Study Ltd, trading as UniFeelsHome

Current commercial model

There is currently no fee for suppliers to submit details, receive an enquiry or accept an introduction. No commission or other payment becomes due unless separate written commercial terms are agreed in advance.

1. Parties and acceptance

These Accommodation Supplier Terms (Supplier Terms) govern the relationship between Desire 2 Study Ltd, trading as UniFeelsHome (we, us or our), and each accommodation supplier, operator, agent, landlord or other business that submits information to us, receives a student introduction, or asks to be included in our accommodation-matching service (Supplier or you).

By submitting a supplier form, providing property or service information, accepting an introduction, or otherwise participating in the service, you confirm that you act in the course of business and agree to these Supplier Terms.

2. Our service

We may collect accommodation information from you, assess student requirements, select options that appear relevant, provide those options to students, and introduce interested students to you. We decide whether, when and how to present any supplier or option and do not guarantee any minimum number, quality or conversion of enquiries.

We act as an independent introducer only. We are not your agent for contracting purposes, do not have authority to bind you, and are not a party to any accommodation contract between you and a student.

3. Fees

No fee is payable solely because a Supplier submits information, is considered for inclusion, or participates in the general UniFeelsHome matching service. However, referral fees, commissions, listing fees or other charges may apply where we and the Supplier enter into a separate written commercial agreement.

Any applicable fee, commission structure, payment trigger, invoicing arrangements, cancellation treatment and related commercial terms will be set out in a separate written agreement, order form or other written terms accepted by both parties. Where those commercial terms conflict with these Supplier Terms on a payment or commercial matter, the separate commercial terms will take priority.

4. Supplier eligibility and authority

You warrant that you:

·         are legally established and authorised to offer or arrange the accommodation you provide;

·         hold all licences, registrations, permissions, insurances and professional memberships required for your activities and properties;

·         have authority from the relevant owner or operator to market each option supplied to us; and

·         will comply with all applicable housing, consumer, equality, fire-safety, health-and-safety, sanctions, anti-bribery, advertising, tax and data-protection laws.

You must promptly provide reasonable evidence supporting these statements if requested. We may decline or remove a supplier at our discretion where verification is incomplete or risk concerns arise.

5. Accuracy of accommodation information

All information you provide must be accurate, current, clear and not misleading. This includes availability, location, room type, photographs, amenities, accessibility, total pricing, deposits, compulsory charges, minimum term, cancellation terms, eligibility conditions and any material restrictions.

You must promptly tell us about changes and must not advertise an option as available when it is not. You are responsible for reviewing the final information provided directly to a student before the student relies on it.

6. Student contracting and fair treatment

You are solely responsible for:

·         responding to students professionally and without undue delay;

·         providing all legally required pre-contract information;

·         carrying out identity, affordability, right-to-rent, guarantor or other checks lawfully and proportionately;

·         issuing and performing the accommodation contract;

·         handling reservations, rent, fees, deposits, cancellations, refunds, complaints and maintenance;

·         protecting deposits where required; and

·         making reasonable adjustments and complying with equality obligations.

You must not state or imply that we own, manage, inspect, approve, guarantee or underwrite your accommodation, and you must not use our name or branding without prior written permission.

7. Use of student information

Student information is disclosed only so that you can respond to the particular accommodation enquiry and, where the student chooses, progress a booking. You must:

·         use the information only for those purposes or another purpose that is clearly explained to the student and has a valid lawful basis;

·         provide your own compliant privacy information when you first contact the student;

·         not sell, disclose or use the information for unrelated marketing without a lawful basis and any consent required by law;

·         apply appropriate technical and organisational security measures;

·         restrict access to personnel who need the information;

·         retain the information only as long as necessary;

·         respond appropriately to data-subject rights requests and personal-data breaches; and

·         comply with the UK GDPR, Data Protection Act 2018, Privacy and Electronic Communications Regulations 2003 and other applicable data-protection laws.

Unless expressly agreed otherwise in writing, each party acts as an independent controller for the personal data it processes. If the actual arrangement requires one party to act as processor for the other, the parties must enter into a compliant written data-processing agreement before that processing begins.

8. International data transfers

You must not transfer student information to a country or recipient in a manner that breaches applicable transfer restrictions. Where a restricted transfer is made from the United Kingdom, you are responsible for ensuring that an applicable adequacy regulation, approved safeguard such as the UK International Data Transfer Agreement or UK Addendum, and any required transfer risk assessment are in place.

9. Direct marketing

An introduction does not constitute consent for general marketing. You may send service communications needed to respond to the enquiry. Any later email, SMS, telephone or messaging marketing must comply with applicable privacy and electronic-marketing law and must include an effective way to opt out where required.

10. Complaints, incidents and cooperation

You must promptly notify us of any serious complaint, suspected fraud, safeguarding concern, regulatory investigation, data breach or material incident connected with a student we introduced or an option supplied through the service. Each party will provide reasonable cooperation while remaining responsible for its own legal obligations and decisions.

11. Intellectual property and content licence

You retain ownership of materials you supply. You grant us a non-exclusive, worldwide, royalty-free licence for the duration of your participation to store, reproduce, resize, edit for clarity, and display those materials for operating and promoting the accommodation-matching service. You warrant that we may lawfully use them and that they do not infringe third-party rights.

We retain all rights in our website, branding, selection methodology, student-facing materials and databases. No right to use our trade marks or represent yourself as an endorsed or exclusive partner is granted.

12. Confidentiality

Each party must protect non-public commercial, operational and personal information received from the other and use it only for the relationship contemplated by these Supplier Terms. This does not apply to information that is public through no breach, already lawfully known, independently developed, or required to be disclosed by law.

13. Anti-bribery and sanctions

Each party will comply with applicable anti-bribery, anti-corruption and sanctions laws. You must not offer any undisclosed incentive to our staff or represent that payment to you or to us guarantees a student a property or preferential treatment.

14. Liability

Nothing in these Supplier Terms excludes or limits liability where exclusion would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to the paragraph above, neither party is liable to the other for indirect or consequential loss, loss of anticipated savings, loss of business, or loss of goodwill arising from participation in the service. Nothing in this paragraph excludes any fees or commissions properly due under separate written commercial terms. We are not liable for a student’s acts or omissions, a student’s decision not to book, or the accuracy of information a student supplies.

You remain fully responsible for your accommodation, representations, contracts, staff, subcontractors and compliance. You will reimburse us for losses, liabilities and reasonable costs arising from a third-party claim to the extent caused by your breach of these Supplier Terms, unlawful processing of student data, or negligent or wrongful act. This obligation will be interpreted only to the extent permitted by law.

15. Suspension and termination

Either party may end participation at any time by written notice. We may immediately suspend or remove listings, withhold introductions or terminate participation where we reasonably suspect inaccurate information, legal non-compliance, unsafe accommodation, misuse of student data, fraud, reputational risk or a material breach.

On termination, you must stop using new student information received through us except where continued processing is legally required or necessary to perform an existing accommodation contract requested by the student.

16. Relationship of the parties

The parties are independent contractors. Nothing creates a partnership, joint venture, employment relationship, fiduciary relationship or authority for either party to bind the other. The word “partner” may be used descriptively and does not create a legal partnership.

17. Changes

We may update these Supplier Terms by publishing a revised version and giving reasonable notice of material changes. A change that introduces charges will not bind you unless separate written commercial terms are agreed.

18. General

Neither party may assign its rights or obligations without the other party’s written consent, except that we may assign these Supplier Terms as part of a genuine corporate reorganisation or transfer of the UniFeelsHome business. If a provision is invalid, the remaining provisions continue. A delay in enforcing a right is not a waiver. These Supplier Terms, together with any separate written commercial agreement, order form or other terms accepted by both parties, form the entire agreement concerning the Supplier’s participation in the UniFeelsHome service.

19. Governing law and jurisdiction

These Supplier Terms and any non-contractual dispute are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, unless the parties agree another forum in writing.

20. Contact

UniFeelsHome
Desire 2 Study Ltd
5 Nightingale Close, Hartford, Huntingdon, England, PE29 1SQ
Company number: 12897758
VAT number: 515442216
Email: support@unifeelshome.com
Website: https://unifeelshome.com